Service and Protection Policy

1. Warranty Coverage

• Scope of Warranty: We proudly offer a lifetime warranty on custom jewelry manufactured by Chapter Jeweler, covering manufacturing defects and workmanship issues. This warranty ensures that any defects arising from our production processes will be addressed promptly.
• Exclusions: The warranty does not cover normal wear and tear, accidental damage, or misuse.

2. Liability Limitation

• Custom Work: While we take every precaution to ensure the safety and integrity of your items during custom work, we limit our liability for any potential damage or loss due to unforeseen events. Customers are encouraged to maintain personal insurance for valuable items beyond our coverage.
• Unforeseen Events: We are not liable for loss or damage due to events beyond our control, such as theft, fire, or natural disasters.

3. Shipping and Insurance

• Shipping Costs: Shipping is free for all custom jewelry orders. We cover the cost of shipping to ensure a seamless experience for our customers.
• Insurance Coverage: Each item will be insured for its full value during transit to protect against loss or damage.
• Delivery Times: Estimated delivery times are provided at checkout and may vary based on location and shipping method chosen.

4. Customer Responsibility

• General Insurance: While we provide insurance during shipping, we recommend that customers consider additional personal insurance for their valuable items to cover risks not included in our policies.
• Accurate Information: It is the customer's responsibility to provide accurate shipping information and to ensure that any claims or issues are reported promptly.

5. Claim Process

• How to Claim: To make a warranty claim or report a shipping issue, please contact us at chapterjeweler@gmail.com. We will provide instructions on how to proceed.